Loading... Please wait...

FAQ

What are  Circles of Inspiration charms made from?

Anna Pereira hand paints every one individually.  Paper is  affixed to a steel washer, painted and sealed in a two part epoxy resin which creates a domed appearance magnifying the art.

How Big Are They?

In person, the Super Charm circle is about the size of a quarter.

Are they waterproof?

I would recommend removing before bathing, swimming, showering, however they are water resistant.

The glossy sealing on the washer, what is that?

The sealer I use is a two part epoxy resin. It is the same resin that is used on bar tops, or wood tables. It is high gloss, domed in appearance and resistant to abrasion with normal use and care.

How do I care for my charm necklace?

You can use a polishing cloth for silver and metals, you can give it a wipe with a damp cloth on the metal areas, and the circle can be buffed with a clean soft cloth. You should avoid spraying perfume or any alcohol or oil based products on the charm. If you happen to get some on it, wipe off immediately.

If you have ordered from us and plan on giving as gift for later, please keep the neckalce and charm in the plastic baggie until you are ready to give.

Do not store your necklace in the gift box. Storing in the gift box will cause oxidation to the silver.

Long term or daily storage: A jewelry box or on your dresser is a perfectly safe place or on glass or mirror or furniture. Silver will oxidize or ‘tarnish’ which will require polishing if not handled/stored in the best way.

The charms are all handmade and should be treated with care. Do not get them wet, drop them or place them in a vessel such as a handbag that you may ‘plop’ down on the table. Don’t leave in an extremely cold place, like the car in winter.

What types of metal are used?

Argentium® sterling silver is used to create the hand wire wrapped parts, Argentium® sterling silver and sterling silver is used to make up the rest of the necklace. The washer is made from steel.  If you are allergic to metals or can only wear gold, silver, etc., it is advised you do not wear one on the skin.

What is Argentium® Sterling Silver?

This silver is .930 pure. Sterling silver is .925. The key quality is it resists tarnish much better than sterling silver.

What are the other components that are used on the Super Charm necklaces?

Only the best quality components are used. With the time it takes to make a charm or necklace, rest assured, only the best materials go into the making of a Circles of Inspiration Charm or Super Charm necklace, like; Genuine freshwater pearls, Swarovski® crystals and sterling silver charms. Nothing less than top quality goes into making each and every necklace. Oh! And lots of love.

Shipping?

After you place your order, we ship in 2 – 3 business days. http://annapereiradesigns.com/shipping-returns/ Full shipping details.

If for any reason we cannot fill your order in this time, you will be notified and you can decide to keep or cancel your order.

**Limited time! All orders have a special $5 flat rate and are shipped Priority Mail via the US Postal Service to anywhere in the USA.

Shipping International?

We ship international orders once a week. You will be sent and invoice via paypal with additional shipping costs. Once this invoice is paid, your shipment will go out the next scheduled ship date for international orders. We are not responsible for orders once they are shipped. You can decide to purchase insurance for your item and will be billed via paypal for the difference.

Out of Stock?

All orders are checked within 24 business hours once they are placed and if your item is out of stock we will email you immediately. Please always check your spam folder for emails form us. We try our best to keep stock on hand of everything you see on the site. However we do sell out from time to time. Please have an alternative choice in mind in case this happens and if we cannot get your items back into stock within a reasonable time for it to be a back-order.

Backorders: Typically we can have backorders shipped within 2 – 4 weeks of the time you were notified your item is out of stock.

Out of Stock, No 2nd Option: If we do not have your item in stock and you wish not to choose another option, we will gladly refund all charges.

What about your ‘Satisfaction Guaranteed’ policy?

Every Circle of Inspiration charm is handmade by Anna. Each one is carefully painted and assembled. Once you receive your item, if you are not fully satisfied, please return the unworn pendant or earrings with packaging within 14 calendar days from receiving for a full refund, less shipping. If you want to return after the 14 days, but within 90 days you will receive a shop credit for your purchase price. The credit is valid for 1 year from your original purchase date.

You must mail with proof of mailing via Delivery Confirmation. Please see return address on Contact page.

Great care is taken in the manufacturing of your necklace. Soldered jump rings are used as often as possible and only high quality components are used. Under normal use, if your charm breaks within 2 months, you can mail back for free repair (shipping to us is your responsibility and we will ship back to you. You must ship with tracking information). This is exclusive of the chain, only the charm (all charms) are covered. If a repair cannot be made we will replace with a similar item. Shipping and handling charges will apply when shipping to us and shipping back to you.

I have more questions!

Please feel free to email us at contact@AnnaPereiraDesigns.com and Anna or one of the company specialists will get back to you as soon as possible and answer all your questions as best we can.



Newsletter


Connect with us FacebookTwitterRSS